Remote IT Support - New Grads
CourseCareers is a 4-12 week program that trains students online in IT and helps connect them with their first IT support position. Best of all is that you dont need to have a degree or tech experience.
On average our students make about $40,000+ in their first year and are on a six-figure career path. If youre interested in a career in IT then click the apply button to go through our free introduction course to learn how you can start your career in IT today!
Interest in technology
No degree required
No experience required
Strong computer literacy
Authorized to work in the U.S./Green Card Holder. You can live in any city in the US.
Strong written and verbal communication skills
Strong interpersonal skills such as empathy and emotional intelligence
Previous customer service experience is a plus but not required
Ability to learn online with minimal direction
Basic understanding of computers and desire to learn technical skills
Use a help desk ticketing system to intake, triage, document, and troubleshoot issues
Troubleshoot and resolve user issues, escalating where appropriate
Make use of, and maintain a knowledge base to help resolve common issues
Ensure that our customer service-level agreements (SLAs) are upheld
Make use of Active Directory or similar tools to help manage user accounts
Assist with equipment provisioning for newly onboarded and offboarded staff
Serve as the first point of contact for technical issues, escalating where appropriate
Support the business with miscellaneous, technology-related tasks
How to get started:
If you seem like the type of person who were looking for, then please go through our free introductory course to learn exactly how you can start your career in tech sales without a degree or sales experience.
Click the apply button to get started.